Most frequently asked questions
Here are the most frequently asked questions you may check before getting started
Do I need to be fit to start?
Not at all. Every program scales to your level, from complete beginner to competitor — your trainer meets you exactly where you are.
What are your opening hours?
We are open Monday to Friday 6:00am - 10:00pm, and weekends 8:00am - 8:00pm, so you can train around your schedule.
Do you offer personal training?
Yes. Our one-to-one personal training is built entirely around your goals, your body and your availability.
Can I freeze my membership?
Absolutely. You can freeze any membership for up to three months, no questions asked — life happens.
What facilities do you have?
Full changing rooms, showers, lockers and towel service on every membership, plus a fully equipped floor and studios.
How do I book a session?
Book any program or trainer session online in seconds, or just walk in and talk to our team — we will get you started.
What’s the benefits of the Premium Membership?
No, we currently do not offer a 14-day trial. However, you can explore our platform through free demo courses or contact our team for a personalized walkthrough of the features.
Are there any free tutorials available?
No, we currently do not offer a 14-day trial. However, you can explore our platform through free demo courses or contact our team for a personalized walkthrough of the features.
How can I cancel my subscription plan?
No, we currently do not offer a 14-day trial. However, you can explore our platform through free demo courses or contact our team for a personalized walkthrough of the features.
Still have a question?
We'd be happy to help you with any questions you have! Please let us know what you're looking for, and we'll do our best to assist you.
Contact us